Terms of service

OVERVIEW
Welcome to ella Hope! The terms “we” and “our” refer to ella Hope - Imballaggi 360. ella Hope - Imballaggi 360 operates this store and website, including the information, content, features, tools, products, and services, to provide you, the customer, with a seamless shopping experience (the “Services”). ella Hope is powered by Shopify, which enables us to provide you with the Services.

The terms and conditions below, together with any policies contained therein (“Terms of Service” or “Terms”), describe your rights and responsibilities when using the Services.

Please read these Terms of Service carefully, as they include important information regarding your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy [LINK]. If you do not agree to these Terms of Service or the Privacy Policy, you must not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT
By accepting these Terms of Service, you represent that you are of legal age in the state or province where you reside, and that you have provided us with consent to allow minors associated with you to use the Services on devices owned, purchased, or managed by you.
To use the Services, including accessing or browsing our online stores or purchasing products and services from us, you may be required to provide certain information such as your email address and billing, payment, and shipping information. You represent and warrant that all information you provide in our stores is accurate, current, and complete, and that you have all necessary rights to provide such information.
You are responsible for your account activity and for protecting your account credentials. You may not transfer, sell, assign, or license your account to others.

SECTION 2 - OUR PRODUCTS
We strive to provide an accurate representation of our products and services in our online stores. However, the display of product colors and appearance may vary depending on the type of device you use to access the store and the settings and configuration of that device.
We cannot guarantee that the appearance or quality of the products or services you purchase will meet your expectations or be identical to what is described or shown in our online stores.
All product descriptions are subject to change at any time, without notice, and at our discretion. We reserve the right to discontinue any product at any time and to limit, from time to time, the quantities of products offered to any person, geographic area, or jurisdiction.

SECTION 3 - ORDERS
When you place an order, you are making an offer to purchase. ella Hope reserves the right to accept or reject your order at its sole discretion for any reason. Your order is not confirmed until ella Hope confirms its acceptance. Before accepting an order, we must receive and process payment. Please review your order carefully before submitting it, as ella Hope may not be able to accommodate requests to cancel an order after it has been accepted. In the event of a refusal, modification, or cancellation of an order, we will notify you by contacting you via the email address, billing address, and/or phone number you provided when placing the order.
Your purchases are subject to return or exchange exclusively in accordance with our Refund Policy https://ellahope.com/policies/refund-policy.
You represent and warrant that you are making purchases for personal or household use and not for resale or export.

SECTION 4 - PRICING AND BILLING
Prices, discounts, and offers are subject to change without notice. The price charged for a product or service will be the actual price at the time the order is placed, and you can view it in the order confirmation email. Unless otherwise specified, published prices do not include taxes, customs duties, or shipping, handling, and import fees.
Prices listed in our online stores may differ from prices offered in physical or online stores or in other stores operated by third parties. From time to time, we may offer promotions on the Services that affect pricing and are subject to terms and conditions separate from these Terms. In the event of a conflict between the terms of a promotion and these Terms, the terms of the promotion shall prevail.
For all purchases made in our stores, you agree to provide accurate, current, and complete information regarding your purchase, payment, and account. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, to enable us to complete your transactions and contact you as necessary. You represent and warrant that (i) the credit card information you have provided is true, accurate, and complete, (ii) you are authorized to use such credit card for purchases, (iii) the charges billed to you will be honored by the credit card company, and (iv) you will pay the charges billed to you in accordance with the published prices, including shipping and handling fees and all other applicable taxes.

SECTION 5 - SHIPPING AND DELIVERY
We are not responsible for delays in shipping and delivery. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs procedures, or events beyond our control. Once the products have been handed over to the carrier, ownership and the risk of loss pass to you.

Shipping costs are included in the price.

SECTION 6 - INTELLECTUAL PROPERTY
Our Services, including but not limited to trademarks, brand names, text, visuals, images, graphics, product reviews, video, and audio, as well as the design, selection, and arrangement thereof, are the property of ella Hope, its affiliates, or licensors and are protected by U.S. and foreign patent, copyright, and intellectual property laws.
These Terms permit you to use the Services solely for your personal, non-commercial use. You may not reproduce, distribute, modify, create copies of, publicly display or perform, republish, download, store, or transmit any material related to the Services without our written consent. Except as expressly stated, these Terms do not contain anything that grants or may be construed as granting you any license or other rights in relation to the patents, trademarks, copyrights, or other intellectual property of ella Hope, Shopify, or third parties. Unauthorized use of the Services may result in a violation of federal and state intellectual property laws. All rights not expressly granted herein are reserved by ella Hope. The names, logos, product and service names, designs, and slogans of ella Hope are trademarks of ella Hope or its affiliates or licensors. You may not use these trademarks without the written permission of ella Hope. The name, logo, product and service names, designs, and slogans of Shopify are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans appearing in the Services are trademarks of their respective owners.

SECTION 7 - OPTIONAL TOOLS
You may have access to third-party customer tools offered as part of the Services, which we neither verify, control, nor host.
You understand and agree that we provide access to such tools “as is” and “as available” without any warranty, representation, or condition of any kind, and without any support. We have no liability arising from or related to your use of optional third-party tools.
Your use of the optional tools offered through the site is at your own risk and discretion, and you must also be aware of and accept the terms on which such tools are provided by their respective third-party providers.
In the future, we may offer new features through the Services (including the launch of new tools and resources). Such new features shall be deemed part of the Services and are subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS
The Services may contain materials and hyperlinks to websites provided or operated by third parties (including embedded third-party features). We are not responsible for reviewing or evaluating the content or accuracy of any third-party materials or websites that you choose to access. If you decide to leave the Services to access such third-party materials or websites, you do so at your own risk.
We are not responsible for any issues or damages related to your access to third-party websites, or your purchase or use of products, services, resources, or content on third-party websites. Please carefully read and understand the policies and practices of the relevant third parties before engaging in any transactions. Any complaints, concerns, or questions regarding third-party products and services should be directed to those third parties.

SECTION 9 - RELATIONSHIP WITH SHOPIFY
ella Hope is powered by Shopify, which enables us to provide you with the Services. However, any sales and purchases you make in our Store are made directly with ella Hope. By using the Services, you understand and agree that Shopify is not responsible for any aspect of the sales between you and ella Hope, including any injuries, damages, or losses arising from the purchase of products and services. You expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with ella Hope.

SECTION 10 - PRIVACY POLICY
All personal data we collect through the Services is subject to our Privacy Policy, available here, and certain personal data may be subject to Shopify’s Privacy Policy, available here. By using the Services, you confirm that you have read the aforementioned privacy policies.
As the provider of the Services, Shopify collects and processes personal data related to your access to and use of the Services to provide and improve the Services for you. In order to provide and improve the Services for you, the data you submit to the Services will be transmitted to and shared with Shopify and third parties that may be located in countries other than your own. Please see our privacy policy at https://ellahope.com/policies/privacy-policy for more information on how we, Shopify, and our partners use your personal data.

SECTION 11 - FEEDBACK
When you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans, or other content (collectively, "Feedback"), you grant us a perpetual, worldwide, transferable, royalty-free license to use, reproduce, modify, publish, distribute, and display such Feedback in any medium for any purpose, including commercial purposes. For example, we may exercise our rights under this license to operate, provide, evaluate, improve, enhance, and promote the Services, and to perform our obligations and exercise our rights under the Terms of Service.

You further represent and agree that: (i) you own all necessary rights to the Feedback; (ii) you have disclosed any compensation or incentives received for submitting Feedback; and (iii) your Feedback complies with these Terms. We are not and shall not be obligated to (1) maintain any Feedback in confidence; (2) pay compensation for any Feedback; or (3) respond to any Feedback.

Although we have no obligation to do so, we may monitor, edit, or remove Feedback that we determine, in our sole discretion, to be unlawful, offensive, threatening, defamatory, pornographic, obscene, or otherwise objectionable, or that violates any party’s intellectual property or these Terms of Service.

You agree that your Feedback will not violate any rights of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary rights. You further agree that your Feedback will not contain defamatory or otherwise unlawful, abusive, or obscene material, or contain any computer virus or other malware that could affect the operation of the Services or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any Feedback. You are solely responsible for any Feedback you submit and its accuracy. We take no responsibility and assume no liability for any Feedback posted by you or any third party.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on or in the Services that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, offers, promotions, shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order).

SECTION 13 - PROHIBITED USES
You may access and use the Services for lawful purposes only. You may not access or use the Services, directly or indirectly: (a) for any unlawful or malicious purpose; (b) to violate any applicable laws or regulations; (c) to infringe upon our intellectual property rights or those of others; (d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate against any person; (e) to submit false or misleading information; (f) to upload or transmit material that does not comply with these Terms; (g) to transmit unsolicited promotional content, including spam or chain letters; (h) to impersonate another person or entity; or (i) to engage in any conduct that restricts or inhibits anyone’s use of the Services or may harm us, Shopify, or users.

You also agree not to: (a) upload or transmit viruses or malicious code; (b) reproduce, duplicate, copy, sell, resell, or exploit any portion of the Services; (c) collect or track personal information of others; (d) engage in spamming, phishing, or scraping; or (e) interfere with security features of the Services. We reserve the right to suspend or terminate your account without notice if you violate these Terms.

SECTION 14 - TERMINATION
We may terminate this agreement or your access to the Services at any time, at our discretion, without notice. You remain liable for all amounts due up to the date of termination.

The following sections shall survive termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver, Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions which by their nature should survive.

SECTION 15 - DISCLAIMER OF WARRANTIES
The information provided through the Services is for general informational purposes only. We do not guarantee its accuracy, completeness, or usefulness. Any reliance on such information is at your own risk.

EXCEPT AS EXPRESSLY STATED BY ella Hope, THE SERVICES AND ALL PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE. Some jurisdictions may not allow certain warranty limitations, so these may not apply to you.

SECTION 16 - LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY LAW, ella Hope AND ITS PARTNERS SHALL NOT BE LIABLE FOR ANY DAMAGES, INCLUDING LOST PROFITS, LOST DATA, OR CONSEQUENTIAL DAMAGES ARISING FROM YOUR USE OF THE SERVICES OR PRODUCTS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

SECTION 17 - INDEMNIFICATION
You agree to indemnify and hold harmless ella Hope, Shopify, and their affiliates from any claims, damages, or expenses arising from: (1) your breach of these Terms; (2) your violation of any law or third-party rights; or (3) your use of the Services.

SECTION 18 - SEVERABILITY
If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will remain valid and enforceable.

SECTION 19 - WAIVER; ENTIRE AGREEMENT
Failure to enforce any right shall not constitute a waiver. These Terms constitute the entire agreement between you and us and replace all prior agreements.

SECTION 20 - ASSIGNMENT
You may not transfer your rights under these Terms without our consent. We may assign them without notice.

SECTION 21 - GOVERNING LAW
These Terms are governed by the laws of the jurisdiction where ella Hope is based.

SECTION 22 - HEADINGS
Headings are for convenience only and do not affect interpretation.

SECTION 23 - CHANGES TO TERMS
We may update these Terms at any time. Continued use of the Services constitutes acceptance of the updated Terms.

SECTION 24 - CONTACT INFORMATION
Questions should be sent to: info@ellahope.com

Ella Hope – IMBALLAGGI360
Via Mazzini, 69 – 61049 Urbania (PU)
VAT No. 02736360419
REA: PS 185040
Share Capital: €10,000